🔔 Notifications

Configure automatic alerts so the team is notified when leads and bookings arrive.

What are notifications in HotelChatBook?

Notifications are automatic alerts the system sends to the hotel team when important events occur: a new lead captured, a confirmed booking, or when plan usage reaches a threshold.

Without notifications configured, leads and bookings accumulate in the dashboard but no one is alerted — the team would have to check manually.

Access it from: Hotels → [your hotel] → Notifications (/hotels/:hotelId/notifications).

1. Available notification channels

Channel	Minimum plan	Description
Email	Freemium	Email to the configured address
WhatsApp	Matrix	WhatsApp message to the configured number

tip

We recommend configuring at least email from day one so you don't miss any lead.

2. Configure email notifications

1. Go to Hotels → [your hotel] → Notifications
2. In the "Email notification" section, turn on the toggle
3. Enter the address where you want to receive the alerts:
   • It can be different from your account login email
   • You can add multiple addresses separated by commas
4. Click "Save"

Verify it works

1. After saving, click "Send test"
2. You should receive a test email within the next 2 minutes
3. If it doesn't arrive, check the spam folder and add noreply@hotelchatbook.io to your safe contacts

3. Configure WhatsApp notifications (Matrix / Pro)

1. Go to Hotels → [your hotel] → Notifications
2. In the "WhatsApp notification" section, turn on the toggle
3. Enter the team's WhatsApp number (with country code, e.g.: +57 300 123 4567)
4. The system sends a verification message to the number
5. Confirm the verification code in the dashboard
6. Save

4. Events that trigger a notification

Event	Available channels	Description
New lead captured	Email + WhatsApp	The bot captured a potential guest's email or phone
Booking confirmed	Email + WhatsApp	A booking was confirmed (requires PMS or Matrix plan)
High-intent conversation	Email	The bot detected a high-intent guest without closing the booking
Plan limit at 80%	Email	80% of the month's conversations have been used
Plan limit reached	Email	100% of the monthly limit was reached
Booking payment received	Email	The guest completed the payment for the link sent
Booking payment pending	Email + WhatsApp	The guest did not pay within the established deadline

5. Notification logs

A complete history of all notifications sent. Access it from /notification-logs or from the link on the notifications configuration screen.

Column	Description
Date and time	When the notification was sent
Event	What triggered it (new lead, booking, etc.)
Channel	Email or WhatsApp
Recipient	Who it was sent to
Status	Sent / Failed / Pending

Use the logs to troubleshoot

If you are not receiving notifications:

1. Check the logs — do they appear as "Sent"?
   • If they appear as "Sent" but don't arrive: check spam or verify the WhatsApp number
   • If they appear as "Failed": verify that the channel is correctly configured in Notifications
2. Click "Send test" in the notifications configuration
3. If the problem persists: escalate to L2 with the hotel_id and the timestamp of the failed event